Lucky Friends Casino Privacy Policy

At Lucky Friends Casino, we take your privacy seriously. This page sets out the Lucky Friends Casino privacy policy in full — covering everything from data collection and data processing to cookies, data security, and your privacy rights as an Australian player. We operate in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). Our commitment is straightforward: your personal information is treated with the utmost confidentiality, collected only for legitimate purposes, and stored securely at all times.

1. About Lucky Friends Casino and the Data Controller

Lucky Friends Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the operator of luckyfriendscasino1.com, the company acts as the data controller responsible for determining how and why your personal data is processed. Our platform hosts over 4,000 games from 50+ leading providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, and Microgaming, and we serve players across Australia with a fully localised experience.

If you have any questions regarding this privacy policy or the way Lucky Friends Casino handles your personal data, you can contact our dedicated Data Protection Officer (DPO) at any time:

• Email: [email protected]
• Support email: [email protected]
• Website: luckyfriendscasino1.com

2. Personal Data We Collect

Lucky Friends Casino data collection is limited to what is necessary for us to operate our service, comply with legal obligations, and provide you with the best gaming experience. We collect the following categories of personal information:

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence)
• Username and account ID

2.2 Contact Data

• Email address
• Phone number
• Residential address

2.3 Financial Data

• Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
• Transaction history, deposits, and withdrawals
• Bank account information where applicable

2.4 Gaming Activity Data

• Games played, bet amounts, win/loss records
• Bonus usage and wagering activity
• Session duration and frequency of play
• VIP programme level and reward history

2.5 Technical and Device Data

• IP address and geolocation data
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Log files and access timestamps

2.6 Communication Data

• Live chat transcripts and support email correspondence
• Survey and feedback responses
• Marketing preferences and opt-in/opt-out records

2.7 Sensitive Data

In limited circumstances, Lucky Friends Casino may process sensitive data — such as information relating to problem gambling disclosures or self-exclusion requests — where you have provided explicit consent or where processing is required by law.

2.8 Data Received from Third Parties

We may receive user data from third-party payment processors, identity verification services, affiliate partners, and fraud detection agencies to supplement the information you provide directly to us.

3. How We Collect Your Personal Information

The Lucky Friends Casino data collection process occurs through a number of channels, including:

• Registration: When you create an account on luckyfriendscasino1.com
• Deposits and withdrawals: When you use payment methods such as PayID, Visa, Mastercard, Skrill, Neteller, Bitcoin, or Neosurf
• KYC verification: When you submit identification documents prior to your first withdrawal
• Gameplay: Automatically during your gaming sessions
• Customer support interactions: Via live chat or email
• Cookies and tracking technologies: Automatically when you visit our website (see our cookie policy section below)
• Third-party sources: From payment providers, fraud prevention agencies, and affiliate networks

4. Purposes of Data Processing

Lucky Friends Casino data processing is always carried out for specific, legitimate, and documented purposes. The table below outlines the primary reasons we use your personal data:

5. Cookie Policy

The Lucky Friends Casino cookie policy explains how we use cookies and similar tracking technologies when you visit luckyfriendscasino1.com. Cookies are small text files stored on your device that help us improve your experience and deliver relevant content. The Lucky Friends Casino cookie policy distinguishes between four types of cookies:

5.1 Essential Cookies

These cookies are strictly necessary for the website to function correctly. They enable you to log in, navigate between pages, and complete transactions. You cannot opt out of essential cookies as they are required for the basic operation of the platform.

5.2 Analytical Cookies

Analytical cookies help us understand how players interact with Lucky Friends Casino. They collect information such as pages visited, time spent on each page, and error messages encountered. This data is used in aggregate to improve our service.

5.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, currency, or game lobby filters — so that you enjoy a more personalised experience each time you return.

5.4 Marketing Cookies

Marketing cookies track your browsing behaviour to deliver targeted promotional content both on and off our site. These cookies are only placed with your prior consent. You may withdraw consent at any time via the cookie preferences panel on luckyfriendscasino1.com.

5.5 Managing Your Cookie Preferences

You can manage, restrict, or delete cookies at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the platform. For more information about managing cookies, visit www.allaboutcookies.org.

6. Data Sharing with Third Parties

Lucky Friends Casino does not sell your personal data to third parties. However, we may share your personal information with trusted third parties in the following circumstances:

• Payment Processors: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC/AML service providers assist us in verifying your identity and complying with anti-money laundering requirements.
• Regulatory and Government Authorities: We may disclose your personal data to the relevant licensing authority in Curaçao, the Australian Office of the Australian Information Commissioner (OAIC), law enforcement agencies, or courts, where required by law.
• Technology and Platform Providers: Game software providers (such as Evolution Gaming, Play'n GO, Yggdrasil, Spribe, and Hacksaw Gaming), cloud hosting providers, and cybersecurity vendors who support our operations.
• Responsible Gambling Partners: Organisations providing self-exclusion registries or problem gambling support services, where you have requested assistance.
• Affiliate and Marketing Partners: Where you arrived at Lucky Friends Casino via an affiliate link, we may share limited data with that affiliate partner for commission and compliance purposes.

All third parties with whom Lucky Friends Casino shares user data are contractually bound to maintain appropriate standards of information security and confidentiality, and to process your data only as instructed.

7. International Data Transfers

As a Curaçao-licensed operator serving Australian players, Lucky Friends Casino may transfer your personal data outside Australia to countries where our servers, technology partners, or service providers are located. Where such international data transfers occur, we ensure that:

• Adequate safeguards are in place, such as standard contractual clauses or binding corporate rules
• The receiving country provides an equivalent level of data protection to that required under the Australian Privacy Act 1988
• You are informed of the jurisdictions involved where reasonably practicable

If you have questions about specific international transfers of your personal information, contact our DPO at [email protected].

8. Data Security

Lucky Friends Casino data security is maintained through a comprehensive set of technical and organisational measures designed to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our information security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected using industry-standard 256-bit SSL/TLS encryption, ensuring your personal data remains private in transit.
• Firewalls and Intrusion Detection: Our servers are protected by advanced firewalls and real-time intrusion detection systems.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted to prevent unauthorised access even in the event of a server breach.
• Access Controls: Only authorised personnel with a documented need to access your user data are permitted to do so, under strict role-based access controls.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential risks to data security.
• RNG Certification: Our Random Number Generators are certified by independent testing laboratories, ensuring the fairness and integrity of all gaming outcomes.

While Lucky Friends Casino implements robust data security measures, no digital system is entirely risk-free. We encourage you to keep your account credentials confidential and to contact [email protected] immediately if you suspect any unauthorised access to your account.

9. Data Storage and Retention

Lucky Friends Casino data storage practices are designed to retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods generally apply:

When your personal data is no longer required, Lucky Friends Casino will securely delete or anonymise it in accordance with our internal data retention policy.

10. Your Privacy Rights

As an Australian player, you benefit from a range of privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where applicable, players who are residents of the European Economic Area also benefit from GDPR privacy rights. Lucky Friends Casino is committed to honouring all applicable privacy rights promptly and transparently.

10.1 Right of Access

You have the right to request a copy of the personal data that Lucky Friends Casino holds about you. We will respond to access requests within 30 days.

10.2 Right to Correction

If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update basic account details directly from your profile page, or contact us for more complex corrections.

10.3 Right to Deletion ("Right to be Forgotten")

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where processing is unlawful. Please note that certain data storage obligations under our Curaçao licence and AML legislation may override deletion requests in specific circumstances.

10.4 Right to Restriction of Processing

You may request that we restrict the data processing of your personal information in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interest.

10.5 Right to Data Portability

Where data processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

10.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.

10.7 Right to Withdraw Consent

Where data processing at Lucky Friends Casino is based on your consent — such as marketing communications or the placement of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will acknowledge your request within 5 business days and provide a full response within 30 days.

11. Supervisory Authority — OAIC

If you are an Australian resident and you believe that Lucky Friends Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

We strongly encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concern directly and promptly before any formal complaint is lodged.

12. Responsible Gambling and Data Privacy

Lucky Friends Casino is committed to promoting responsible gambling. As part of our responsible gambling framework, we collect and process data relating to your gaming behaviour to identify potential signs of problem gambling and to administer tools such as:

• Deposit, bet, and loss limits
• Session time limits
• Cooling-off periods (24 hours, 48 hours, 7 days, or 30 days)
• Self-exclusion options (6 months, 1 year, 5 years, or permanent exclusion)

The personal data collected for responsible gambling purposes is processed under a combination of legal obligation and legitimate interest. It is treated with the highest degree of confidentiality and is not used for marketing or promotional purposes.

13. Children and Minors

Lucky Friends Casino does not knowingly collect personal information from individuals under the age of 18. Our platform is strictly for adult players. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has created an account on our platform, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update or amend this Lucky Friends Casino privacy policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When significant changes are made, we will notify registered players via email or through a prominent notice on luckyfriendscasino1.com. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal data. The date of the most recent revision will always be displayed at the top of this page.

15. Contact Us About Privacy

For all matters relating to Lucky Friends Casino data protection, personal data requests, or this privacy policy, please reach out to our team through any of the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via luckyfriendscasino1.com

Frequently Asked Questions — Lucky Friends Casino Privacy

What personal data does Lucky Friends Casino collect?

Lucky Friends Casino collects a range of personal information including your name, date of birth, contact details, payment information, gaming activity data, and technical data such as your IP address. Full details are provided in Section 2 of this privacy policy.

How does Lucky Friends Casino use cookies?

Our cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies cannot be disabled as they are needed for the platform to function. Non-essential cookies require your consent and can be managed via your browser or our cookie preferences tool.

Is my personal data shared with third parties?

Lucky Friends Casino does not sell your personal data. We only share your user data with trusted third parties — such as payment processors, KYC providers, and regulatory authorities — where necessary to operate our service or comply with legal obligations. All third parties are bound by strict confidentiality and information security standards.

How secure is my data at Lucky Friends Casino?

Lucky Friends Casino data security relies on 256-bit SSL/TLS encryption, firewalls, encrypted data storage, access controls, and regular security audits. These measures ensure your personal information is protected at every stage of data processing.

How can I exercise my privacy rights?

You can exercise your privacy rights — including the right to access, correct, delete, or restrict the processing of your personal data — by contacting our Data Protection Officer at [email protected]. We will respond within 30 days of receiving your request.

Who oversees data protection for Australian players?

The data protection supervisory authority for Australian players is the Office of the Australian Information Commissioner (OAIC). If your concern is not resolved by Lucky Friends Casino, you may lodge a formal complaint with the OAIC at www.oaic.gov.au.

How long does Lucky Friends Casino retain my personal data?

Lucky Friends Casino data storage periods vary by data type. For example, financial transaction records are kept for 7 years for regulatory compliance, while technical logs are retained for 12 months. Full retention periods are provided in the table in Section 9 of this privacy policy.

This Lucky Friends Casino privacy policy was last updated in 2025. Lucky Friends Casino is committed to maintaining the highest standards of data protection, privacy, and information security for all Australian players. Should you have any concerns about how your personal data is handled, do not hesitate to contact us — we are here to help.